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Under New Zealand's Consumer Guarantees Act 1993, you have certain rights and guarantees when purchasing goods and services. Our products and services must be:
If a product or service does not meet these guarantees, you may be entitled to a remedy under the Consumer Guarantees Act.
We want you to be satisfied with your organisation product purchases. If you are not completely satisfied, you may return eligible products within 30 days of purchase, provided they are in their original condition and packaging.
Your rights under the Consumer Guarantees Act are in addition to these return rights and cannot be excluded.
To initiate a return, please contact us at online@ghakleonkhex.world with your order details. We will provide you with return instructions and a return authorisation number.
Items must be returned in their original condition, unused, and with all original packaging and documentation included.
Once we receive and inspect your returned item, we will process your refund within 10 business days, in accordance with the Fair Trading Act 1986. Refunds will be issued to the original payment method used for the purchase.
Shipping costs for returns are the responsibility of the customer unless the item was defective or we made an error in your order, in which case we will cover return shipping costs.
The following items are not eligible for return:
For organisation services, cancellation policies may vary depending on the specific service agreement. Please contact us to discuss cancellation options for scheduled services. Your rights under the Consumer Guarantees Act apply to services as well as products.
If you have a complaint about our products or services, please contact us first. If we cannot resolve your complaint, you may contact:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
If you have questions about our return policy, please contact us at:
Email: online@ghakleonkhex.world
Address: 72 Marston Road, Kensington, Timaru 7910, New Zealand
Phone: +64 3 683 1566
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